Returns & Exchanges

At UK Flooring Direct, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused and unopened flooring products. Please ensure all items remain in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Check Eligibility

  Verify that your items are in their original, unopened condition and that it is within 30 days of your delivery date.

• 2.
  Contact Customer Support

  Reach out to our dedicated support team via email or phone to obtain a Return Merchandise Authorization (RMA) number and confirm the return address.

• 3.
  Secure Packaging

  Carefully pack your products back onto the original pallet or into sturdy shipping boxes to prevent damage during transit back to our warehouse.

• 4.
  Collection or Drop-off

  Arrange for a professional courier collection or drop off the goods at our designated facility; once inspected, your refund will be processed within 14 days.